Job Openings >> Pioneer Crossing Fernley Players' Club Representative
Pioneer Crossing Fernley Players' Club Representative
Summary
Title:Pioneer Crossing Fernley Players' Club Representative
ID:F-7000
Department:Casino/Slots
Description
Pioneer Crossing Fernley Position-$9.00-$11.00 Hr.

Essential Duties and Responsibilities include the following: (Other duties may be assigned).
  • Provides superior guest service, interacting with internal and external customers in an efficient, friendly manner, promoting Players' Club programs, determining guests' qualifications for participation in the program and managing player memberships.
  • Tracks availability of complimentaries for Players' Club participants based on player activity, maintains database, updating player records periodically.
  • Maintains inventory and implements control of Players' Club merchandise.
  • Resolves customer complaints/issues in a professional, friendly manner.
  • Assists in coordination and execution of Players' Club promotions and Bingo games.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be at least 21 years of age
  • Must be able to obtain a gaming card

Education/Experience: Knowledge of basic sales and marketing principles from within casino environment preferred

Reasoning Ability:
  • Ability to work independently and make decisions without constant, direct supervision; ability to take proactive measures to ensure customer satisfaction.
  • Strong customer service and conflict management skills; outgoing, approachable personality with an ability to meet and greet both our established patrons as well as newcomers to the property.
  • Ability to work effectively and cordially with co-workers and management to resolve disputes and customer issues.
  • Ability to work in fast-paced, high-pressure environment while remaining focused and effective.

Language Ability: Must be able to communicate effectively in verbal and written English language.

Physical Requirements:
  • Must have the ability to sit/stand for prolonged periods.
  • Ability to use keyboard, 10 key calculators and other office equipment.
  • Must be able to move about the casino and operational areas.
  • Ability to lift up to 20 lbs. frequently to stock supplies in station.
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