Job Openings >> Pioneer Crossing Fernley Casino Float
Pioneer Crossing Fernley Casino Float
Summary
Title:Pioneer Crossing Fernley Casino Float
ID:112120
Department:Casino/Slots
Description

Pioneer Crossing Fernley FT/Casino Float

Hourly Rate $10.00-$17.00 DOE

Essential Duties and Responsibilities include the following: (Other duties may be assigned).

  • Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
  • Control cash handling in the cage and on the casino floor by adhering to reconciliation procedures in accordance with gaming and casino policies and procedures.
  • Fill in where needed to ensure guest service standards and efficient operations.
  • Ensure that all machines and equipment on the gaming floor are kept clean and in excellent working condition through personal inspection.
  • Assist in the implementation of casino marketing, advertising and promotional activities and campaigns.
  • Fully understand and assist in compliance with all federal, state, county and municipal regulations that pertain to health, safety, labor and gaming requirements of the casino, its employees and guests.
  • Maintains confidentiality of all relevant information concerning guests, employees, and company assets.
  • Know how the alarm system works.
  • Investigate accidents/incidents, and prepare reports for Security and Human Resources.
  • *Count in, using cage count sheet and balance drawer.
    *Count into the Sports Book drawer and balance using the Sports Book check out form.
    *Achieve company objectives in customer service by ensuring that all guests feel welcome and are given responsive, friendly and courteous service at all times.
    *Cash Sports Book tickets if the Sports Book is closed.
    *Pay out all Jackpots to the Manager on Duty.
    *Conducts an inventory of all cash and its equivalents.
    *Answer incoming calls and transfer calls as needed.
  • Provides superior guest service, interacting with internal and external customers in an efficient, friendly manner, promoting Players' Club programs, determining guests' qualifications for participation in the program and managing player memberships.
  • Tracks availability of complimentary for Players' Club participants based on player activity, maintains database, updating player records periodically.
  • Maintains inventory and implements control of Players' Club merchandise.
  • Resolves customer complaints/issues in a professional, friendly manner.
  • Assists in coordination and execution of Players' Club promotions and Bingo games
 
  • Supervisory Responsibilities:

Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include, but are not limited to:

  • Plan, assign, and direct employees’ work duties/tasks.
  • Ensure adequate worker coverage on the casino floor (and in the Food and Beverage department as needed). Must be able to make fair and consistent decisions regarding sending an employee home early as business needs warrant.
  • Participate in employment and termination decisions.
  • Continually strive to develop your staff in all areas of casino relations.
  • Be knowledgeable of casino policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures as per employee handbook.
  • Assist in employee performance reviews to ensure effectiveness, and employee compliance.
  • Address complaints and resolve issues.
  • Attend management meetings.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

  • High School Diploma or GED equivalent preferred.
  • Casino Management experience preferred.

Language Ability:

  • Must be able to communicate effectively in verbal and written English language.

Math Ability:

  • Excellent math skills; ability to calculate money accurately.

Computer Skills:
Basic computer skills, Microsoft Office Suite Software.

Certificates and Licenses:
Gaming Registration Card

Physical Requirements:

  • Must have the ability to sit/stand/walk for prolonged periods (up to 8 hours).
  • Ability to use keyboard, 10 key calculators and other office equipment.
  • Must be able to move about the casino and operational areas.
  • Must be at least 21 years of age.
  • Reaching, bending, stretching, lifting up to 50 lbs.
  • Ability to work in a noisy, smoking casino environment.
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